Autonomous agents

Give each agent
a job.

An agent in beings is a teammate: it has a name, a face, a role and the sources it is allowed to read. Hand it the work and it comes back with the result, not with a draft for you to finish.

The agents of an organization: Scout, Quill, Patch, Juno and a stand-in for Ana

Roles

Hire for the role you need.

Pick a role from the catalogue or write your own. Add instructions for focus, tone and format, and choose a face.

Customer Success

Reads every customer call, ticket and thread, and keeps the list of what customers asked for.

Two kinds of agent

Play a role, or
stand in for a person.

The difference is what the agent can see, and you decide it when you create one.

  • Play a roleSees only the folders, channels and sources you release to it, or the whole organization if you say so.
  • Stand in for a personSees exactly what that teammate sees, checked again on every question. If their access changes, so does the agent's.
  • Never your personal sourcesAn agent does not read anyone's voice notes, mailbox or personal drive.
Editing an agent: name, what it is for, face and the kind of agent

Work

It takes the task
and brings it back.

Put an agent in charge of a card on the board. It works on it, leaves a comment with what it did, and prepares the next step in your tools.

  • Tasks and projectsCreates and updates tasks, moves items along the project and keeps the register current.
  • Issues and pull requestsOpens the GitHub issue and the pull request with the change. The pull request waits for your confirmation.
  • MessagesPosts in a channel or sends a direct message when you ask it to tell someone.
The task board, with tasks that came out of meetings

Agent calls

Show your screen.
Get a plan.

From a project, call the agent into a Meet or Teams call. Share your screen and explain what you want. After the call it turns what it heard and saw into tasks with acceptance criteria and screenshots.

  • You choose how far it goesOnly suggest the tasks, also open the issues, or go all the way to the pull requests.
A project with the options to call an agent and to have a call with the agent

Out of office

It covers for you
when you are away.

Set your status to away and choose your stand-in. People who write to you get an answer right away, marked as automatic, from what you can see.

  • It knows its limitsThe stand-in never commits, schedules or approves anything in your name. What it can't answer, it leaves for you.
Ana is on vacation and her stand-in answers a direct message

Around the clock

It keeps working
while you sleep.

Agents act on schedules and on what happens in your tools, around the clock. This is one night at Nimbus, between midnight and 6 AM, with nobody online.

Last night at Nimbus 7 unread

Today while nobody was online

  • Pip joined VarejoMax pilot

    Temporary agent · called by Quill
  • Juno summarized the night's tickets in Support

    4 new tickets from 3 customers. Two are the export timeout, so I linked them to the fix that ships Thursday.
  • Patch updated migration-guide.md

    Routes 2.0 · docs/migration-guide.md
  • Quill published the release notes draft

    Routes 2.0 · notes.md, version 4
  • Scout flagged a usage spike at VarejoMax

    VarejoMax added 11 drivers overnight, all from the east zone. Worth mentioning on Thursday.
  • Moss finished its task and left VarejoMax pilot

    Temporary agent · 1 task done
  • Juno answered Dana from VarejoMax in VarejoMax shared

    Hi Dana, the export fix ships on Thursday. I will post here the moment it is live.

Agents with agents

Agents that work
it out together.

Agents in the same project talk to each other to get the work done. Give a goal to one and it brings in others. Some are temporary: they appear for one task, report back and leave when it is done.

Get the VarejoMax renewal ready for Thursday's call
Concurrency
QuillLeadDone
  • Pull usage for VarejoMax since March and flag anything unusual
  • List open support tickets from VarejoMax and how long each has waited
  • Find every commitment we made to VarejoMax in calls and channels this year
  • Draft two renewal options from the deal and the current price list
Pip· temporary

VarejoMax usage since March

Returned after 3 tool calls

Deliveries are up 39% since March, driven by the east zone added in June.

14.5k tokens · $0.006

Moss· temporary

Open tickets from VarejoMax

Returned after 3 tool calls

Three tickets are open. Two are about the export timeout, the oldest from October 28.

23.5k tokens · $0.008

Juno

What we promised VarejoMax

Returned after 3 tool calls

We promised SSO by the renewal and the export fix by November. Both are on track.

22.9k tokens · $0.057

Scout

Renewal options

Returned after 3 tool calls

Option A: 175 drivers on yearly billing. Option B: Enterprise, with SSO included.

12.7k tokens · $0.038

SummaryMerged 4 results

VarejoMax is growing and mostly happy. Lead the call with the numbers and close the open loops:

  • Usage is up 39% since March, so open with Option A at 175 drivers.
  • Confirm the export fix ships this week: it closes two of their three tickets.
  • SSO is the promise they will ask about. Offer Option B if they want it now.
Tokens
89.0k
Cost
$0.19
Wall time
11.4s
In sequence
28.1s

2.5x faster than running in sequence

The lead merges what the sub-agents return here.

You stay in control

Autonomous, with a leash
you hold.

Confirmation cards

Everything an agent wants to change arrives as a card that says exactly what will happen. Nothing is done until a person confirms, and that person's permission is checked again at that moment.

Admins decide who exists

Only owners and admins create, edit and share agents. Each agent is shared with the people or teams that should use it.

Agents are measured too

With the Impact program, agents are scored in the same system as people: answers delivered, reactions, tasks finished, actions confirmed or turned down.

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